Welcome to Energy Sprix Pro, Energy Sprix 3.0 including version +2

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Frequently Asked Questions

Why is private information required for account verification?

In the interest of regulatory compliance, it is required to gather specific documents from all accounts. This measure helps in preventing fraud and identity theft, ensuring your personal information is kept strictly confidential. Conveniently upload your documents via our secure website or forward them to our email at [email protected]. For further details about our verification process, click here.

What documents do I need to complete my account verification on Energy Sprix Pro?

To commence trades and withdraw money, you need the following:
A clear scan or photo of a state-issued ID (for example, an ID card or passport).
An up-to-date proof of residence (such as a utility bill, phone bill, or bank statement).

Ensure to include images or scans of both sides of your card when funding your account through a credit card.

Uncover more specifics about our authentication requirements here.

What details are required to be shown on my government-issued ID card?

Ensure that your state-issued ID is clear and easily seen, with your full name, ID numbers, photograph, and expiration date distinctly displayed. Check that the ID is valid and its expiration date is not within the next three months.

What details are required on my residential proof (utility bill)?

Your residency verification document must explicitly display your name, address, billing date, and details of the issuing company. It needs to be dated within the last six months.

What kinds of ID are acknowledged as valid government-issued IDs?

Valid types of identification issued by the government include:
Passports (from any country)
National ID cards (from any nation)

What documents can be considered as valid proof of residence?

These are the documents that we accept as evidence of your residential address:
– Landline phone bill
– Bill for home internet
– Water bill
– Electricity bill or voucher
– Gas bill
– Bank statement containing the complete address

What is included in an investor questionnaire?

As part of our regulatory obligations, we ask our customers to complete a brief investor questionnaire. This helps us to assess your financial knowledge, skills, and experience, thereby allowing us to tailor your trading experience and provide the required support.

What qualifications must one possess to be considered a professional client?

A proficient client has the understanding and expertise to make informed investment decisions and understand associated risks.

What defines a retail customer?

A person not meeting the requirements to be a professional client or eligible counterparty is considered a retail client. Retail clients receive the highest degree of protection.

Why was my account put on hold because of unverified status?

If you fail to complete the verification process within the specified period, your account will be suspended in accordance with regulatory requirements. We are obliged to comply with these standards. After submitting and receiving our approval on the necessary documentation, your account will be reactivated. For more details on verification, click here.

Banking FAQs

What currencies can I use in my Energy Sprix Pro account?

Setting up a trading account with Energy Sprix Pro does not require an upfront deposit. To begin trading and gain full access to our learning resources and high-end services, you must fund your account with a minimum of $250.00.

What are the available deposit options?

Various techniques like major credit cards, e-payment systems, and bank transfers can be used to deposit money into your trading account.

Is a deposit required to open an account?

There is no requirement for any deposit to open your trading account. Nonetheless, to begin trading and to access our broad range of educational tools and professional services, a minimum deposit of $250.00 is essential.

What's the minimum amount I can withdraw?

A withdrawal to credit or debit cards and e-wallets necessitates a minimum of $50.00, whereas $100.00 is required for wire transfers.

What is the necessary time frame to process a withdrawal request?

Typically, it takes between 3 and 5 business days to handle withdrawal requests. The time it takes for the funds to appear in your bank account may vary as it involves processing from your credit card provider and bank.

How can I withdraw funds from my account?

For withdrawing funds, log into your account, go to the trading platform, click on your profile name, and select 'Withdrawal.' Enter the withdrawal amount (minimum $100 for wire transfers and $50 for other methods), and confirm by selecting 'Withdraw.' You will be contacted to complete the transaction. After processing, the funds will be available, usually within a period of 3-5 business days.

Which payment methods can be used for withdrawals?

The same method of payment you initially used to deposit will also carry out withdrawals. For example, if a Mastercard was employed for depositing, the first withdrawal sum (matching the deposited amount) will be directed back to the identical Mastercard. Surplus earnings can be withdrawn using any of our suggested payment methods of your preference.

What are the expenses associated with trading platforms?

The fee structures vary widely across platforms, including spreads, commissions, withdrawals, inactivity, and overnight financing charges. Prior to signing up, understanding a platform's fee setup is essential to grasp the total trading costs.

Energy Sprix Pro functions with absolute transparency, devoid of hidden fees or commissions. All details will be apparent when choosing an account plan.

Is my income liable to tax?

The tax obligations you have vary based on the tax laws in your home country. Energy Sprix Pro does not assume responsibility for any tax duties. It is your responsibility to understand your tax commitments, accurately report your transactions and earnings, and settle any due taxes.

Basic Trading: Frequently Asked Questions

What does a demo account involve, and how can it be used?

A sample account allows users to perfect their trading skills with imaginary funds, without risking real money. It's a superb way to familiarize oneself with the platform's features and refine trading strategies before transitioning to a live account.

What types of assets can be exchanged on a platform?

Most trading platforms allow the trade of a wide range of assets including stocks, Forex, commodities, indices, and CFDs (Contracts for Difference). The variety of accessible assets varies between different platforms. Explore more than 1,000 different asset possibilities with Energy Sprix Pro.

What do the values of investments represent?

Your unique trading strategy dictates the adaptable and customized amounts invested in trades. These amounts influence the potential return on investment and payout percentages, allowing you to modify them based on your preferences and the current market condition.

What do fundamental financial assets involve?

The worth of your transaction is derived from fundamental financial assets. These consist of stocks, commodities, indices, and currency pairs. Although you don't directly possess these assets, their worth is dependent on the present market price when you execute your trade. The primary categories of assets encompass:

- Stocks such as Apple, Nvidia, and Facebook
- Indices like DAX30, Dow Jones, and NASDAQ
- Forex couples such as USD/EUR, USD/GBP, and EUR/CHF
- Commodities like wheat, coffee, oil, and gold

What is represented by the prices/rates shown?

The shown expenses reflect the live bid and ask prices of the underlying assets. These prices represent the average costs observed on global financial markets, updated based on information acquired from various sources.

What do the colors of the ask and bid rates signify?

The shades of the bid and ask rates reflect the variance in the current price compared to the previous rate. Generally, green signifies a rise in price, while red denotes a drop.

How do trading signals function?

Trading signals are hints or prompts that point out the best times to buy or sell an asset, influenced by various market indicators. These signals can be generated by experienced traders or automated trading systems. As a result, they merely offer you guidance and advice, but they don't guarantee a successful trade. Whether or not you should follow this recommendation in a specific scenario is entirely up to you.

Why can't I execute a trade?

Lack of funds for a transaction implies that you can't create the position. Always verify your trading account balance to ensure you possess the necessary margin.

What are the limitations on trading amounts?

The permissible trading volumes, including the lowest and highest, vary depending on the asset class, available margin, and the nature of your account. These limits are designed to accommodate various trading strategies and account setups.

Where can one find the trading hours for assets?

In the Asset Index, you can find out about the trading hours, their expiry times, and other pertinent information.

What is the meaning of order execution?

Order execution is the process of setting and finalising your trade order. Because market rates are subject to change, not all orders may be carried out as expected. The instrument for order execution connects your trade with the markets, determines the trade's execution price, and ensures that your request aligns with current market trends.

Are trading platforms' security dependable?

Reliable trading platforms utilize advanced security measures such as SSL encryption, two-factor authentication (2FA), and individual accounts to protect users' assets and personal details. Always confirm the platform's security practices and compliance with regulations. At Energy Sprix Pro, the security of your personal data and trading results is our top priority.

Frequently Asked Questions

What is the meaning of a trading platform?

Traders use a software application called a trading platform to execute trades, monitor market trends, and manage their trading accounts. Platforms such as Energy Sprix Pro usually offer live quotes, charting tools, news updates, and other resources to facilitate trading.

How can I choose the most appropriate trading platform?

When choosing a trading platform, consider factors such as user interface, the variety of trading instruments offered, fees and commissions, regulatory reputation, security protocols, customer support, and availability of educational resources. Comparing reviews and ratings from other users can also be advantageous.

Can I utilize a trading platform on my mobile device?

Indeed, most modern trading platforms offer mobile applications for both iOS and Android devices, allowing traders to manage their accounts and conduct trades even when they're on the go. With Energy Sprix Pro, it's possible to trade from any device you prefer.

What kind of customer support is offered?

Most trading platforms offer customer support via various channels like live chat, email, and telephone. Some even provide 24/7 multilingual assistance to cater to their global users. The Energy Sprix Pro platform exemplifies this kind.

Learning FAQs

Do trading platforms provide educational resources?

Many trading platforms offer educational resources, including video tutorials, webinars, e-books, articles, and demo accounts. These resources are designed to help traders improve their knowledge and trading skills. We guarantee a comprehensive Learning Center that is also advantageous for beginners in trading.